At AntivSales, we're committed to your satisfaction and to providing genuine antivirus software licenses. As a reseller of digital products, our returns and refunds policy is designed to be fair and transparent while adhering to the nature of software licensing. Please read this policy carefully before making a purchase.

1. Nature of Digital Products

Most products sold on AntivSales are **digital software licenses (product keys)**. Once a license key has been delivered to you, it's generally considered "opened" or "used" even if not yet activated, as the key has been exposed and can potentially be registered. This nature affects our ability to accept returns in the same way physical goods might be returned.

2. General Refund Eligibility

Refunds are typically only issued in specific circumstances as outlined below. All refund requests must be submitted within **15 days** of your purchase date. Requests made after this period may not be honored.

To be eligible for a refund, you must provide:

• Your order number.
• The email address used for the purchase.
• A detailed reason for the refund request.

We reserve the right to verify the status of the license key with the software manufacturer before processing a refund.

3. Situations Eligible for a Refund

We will consider a refund in the following situations:

• Defective or Invalid Key: If the license key provided by AntivSales is proven to be invalid or defective upon first activation attempt (and verified by the manufacturer's support), and you report this issue to us within the eligible refund period.
• Incorrect Product Delivered: If you received a different product key than what you ordered (e.g., ordered Avast, received Bitdefender). In such cases, we will either provide the correct product or issue a full refund.
• Duplicate Purchase: If you accidentally purchased the exact same product multiple times within a short period (e.g., two identical licenses for the same device), we may refund the duplicate purchase, provided none of the keys have been activated.
• Order Cancellation Before Delivery: If you request to cancel your order before the license key has been delivered to your email.

4. Situations NOT Eligible for a Refund

Refunds will generally NOT be issued in the following situations:

• Change of Mind: You simply changed your mind after the license key has been delivered.
• Compatibility Issues (User Error): The software doesn't work on your device because your system doesn't meet the manufacturer's minimum requirements, or due to conflicts with other software you have installed. It's your responsibility to check system requirements before purchase.
• Issues with Software Functionality or Features: Problems related to the software's performance, features, or bugs. These issues fall under the software manufacturer's warranty and technical support. Please contact Avast, Bitdefender, or AVG directly for such concerns.
• Purchase of Wrong Product (User Error): You mistakenly purchased the wrong product (e.g., purchased a PC version for a Mac, or a different duration than intended) and the key has been delivered.
• License Key Lost or Misplaced by User: If you lose or accidentally delete your license key after delivery.
• Violation of Manufacturer's EULA: If the software stops working due to a violation of the software manufacturer's End-User License Agreement by the user.
• Expired Refund Period: Your refund request is submitted after the eligible refund period of **15 days** from the purchase date.

5. How to Request a Refund

To request a refund, please contact our customer service team via email at contact@antivsales.com or by phone at +1 (888) 669-9261. Please include your order number, the email address used for the purchase, and a clear explanation of your reason for the refund request.

We will review your request and typically respond within 3-5 business days with a decision or to request more information.

6. Refund Processing

If your refund request is approved, the refund will be processed to the original method of payment. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider. Shipping and handling fees (if any) are non-refundable.

7. Changes to This Policy

AntivSales reserves the right to modify or update this Returns and Refunds Policy at any time. Any changes will be effective immediately upon posting to this page. Your continued use of our services after any such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: contact@antivsales.com
• By phone: +1 (888) 669-9261
• By mail: 2298 Lillie Rd, Jefferson, OH United States 44047